Marketplace purchase policy
Returns and Refunds
Effective date: 23 August 2026
KE Cosmetics provides product information and official European reseller context. Purchases are completed on the linked Amazon marketplace, not through checkout on this website.
Where purchases are completed
When you click an Amazon button on this website, you leave KE Cosmetics and complete the purchase on Amazon.nl, Amazon.de, Amazon.fr or Amazon.com.be. The Amazon marketplace shown from the page is the place where the order, payment, delivery and return options are managed.
How returns are handled
Returns, refunds, return labels, return methods, return fees and refund timing are shown and processed by Amazon during the return flow for the specific order. These details can differ by marketplace, order status, product condition, seller settings and the reason for return.
Damaged, wrong or defective products
If an item arrives damaged, incorrect or defective, start the return or support request from the order in your Amazon account. Amazon will show the available options for that order and marketplace.
How to start a return
- Sign in to the Amazon account used for the order.
- Open Your Orders or the return centre for the correct Amazon marketplace.
- Select the order and follow the return or support instructions shown by Amazon.
- Use Amazon customer service for questions about refunds, labels, return windows or order-specific return costs.
Amazon return centres
Questions before purchase
For questions about KE Cosmetics, product information or marketplace routing before purchase, contact info@kecosmetics.nl. For order handling, returns and refunds after purchase, Amazon is the correct support channel.